Privacy Policy
Privacy Policy
Completed 14/01/2022
Our contact details
Shrub End Property Services
Phone: 07860610759
Web: www.shrubendservices.co.uk
Email: shrubendservices@outlook.com
The type of personal information we collect
We currently collect and process the following information:
Name and contact details (phone, email and address)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you via:
Text Message
Website contact me page - using Google forms
Email
Phone Call
Facebook / Messenger
We may also receive personal information indirectly, from the following sources in the following scenarios:
Third party referral for work to be quoted or undertaken
We use the information that you have given us in order to make contact and provide our services.
We will not share this information.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting shrubendservices@outlook.com or;
We have a contractual obligation.
Please refer to https://www.ico.org.uk for more information about the bases for processing.
Your personal information will be collected only for the purpose of making contact with and to provide our services. There may be instances where your information will be passed to a third party, for example for other work required which we are unable to provide.
Your personal information will not be passed on without your prior written consent, you have the right to withdraw your consent at any time.
To withdraw your consent for us to pass on your information to a third party email shrubendservices@outlook.com or contact us directly via phone or text.
How we store your personal information
Your information is securely stored using digital technology.
If we do not provide a service to you, your information will be held for a duration of six months. Where a service is delivered and an invoice raised, personal information will be stored for 6 years in line with UK Government financial record keeping guidance. Information stored digitally will be deleted and, any paper documents will be securely destroyed at the end of the retention period.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at shrubendservices@outlook.com or 07860 610759 if you wish to make a request.
Should you make a request via telephone we will request written confirmation before processing.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at shrubendservices@outlook.com or by phoning 07860 610759.
You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk